Reference

Privacy Policy for Your idobet Account

Your account sign-up, DANA, OVO, GoPay and QRIS wallet records, cookie choices, and device sessions are covered in one Privacy Policy for idobet.

DANA data checksOVO wallet recordsGoPay request historyQRIS transaction logsDevice session controls
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idobet Privacy Policy for Your idobet Account
CONTACT PATHS

Contact Us About Your Privacy

Fast privacy contact matters when your phone number changes, a device looks unfamiliar, or a payment reference needs checking. We keep privacy requests separate from general lobby questions, so your message is routed to account staff who can verify ownership before discussing records. Use live chat for urgent access concerns, email for written requests, or the account menu when you simply need to check your own device list.

Team online

Live chat

Use live chat from 09:00 to 01:00 WIB when you need help with access logs, cookie choices, or a mistaken phone number. We may ask you to confirm your account email before discussing private records.

Privacy email

Send written requests to [email protected] if you want a copy, correction, or deletion check for account data. Include your account email and the payment rail involved, such as DANA or QRIS.

Account menu

Inside your account, head to Profile > Security > Devices to see recent access. If a device does not look familiar, contact us before changing payment details or opening another session.

SECURITY METHOD

Aviator Sessions and Wallet Data Handling

Good privacy practice is practical, not vague. We separate identity data, payment references, cookie settings, and game-session records so staff only see what they need for the task.

Account details

When you create your account, we record details such as name, email, phone number, login time, and verification status. These help us match you to the account before any privacy request is handled.

Wallet references

DANA, OVO, GoPay and QRIS activity is stored as transaction references, timestamps, status messages, and wallet labels. We use those records to answer payment privacy questions and trace mismatched account entries.

Cookie choices

Cookies keep your session active, remember basic display choices, and help detect repeated failed logins. You can clear cookies in your browser, but you may need to sign in again afterward.

Device sessions

We record device type, browser signal, IP range, and session time to help you spot access you do not recognise. Check this under Profile > Security > Devices after signing in.

Retention checks

We keep account and wallet records only for operational, dispute, security, and legal needs. Deletion requests are assessed against those needs, including obligations that apply where local law permits.

Change requests

If your email, phone number, or name is wrong, contact us before using a new payment rail. We verify ownership first, then update the record or explain why more evidence is needed.

Privacy Questions Before You Join

You should know how your data is handled before you create a login or add a wallet rail. These answers cover the privacy questions we receive most often: what we collect, why payment references are stored, how cookies work, how to request changes, and which channel to use when account access looks wrong.

We collect the details needed to create and protect your login: name, phone number, email, password status, verification result, device signal, and sign-in time. Payment records are added only when you use DANA, OVO, GoPay or QRIS.

We keep payment references so your wallet history can be matched to your account and checked if a transaction is delayed or disputed. The record usually includes rail name, timestamp, status, and reference code.

Cookies may remember session state and basic browsing signals, including whether you opened sections such as Bingo or Royal Fishing. We use that data for login continuity, fraud checks, and page performance, not public posting.

Yes. Send the request through live chat or [email protected] and tell us which detail is wrong. We verify the account first, then correct the record or ask for evidence if the change affects ownership.

We keep wallet and session records for operational, security, dispute, and legal needs. The exact period can differ by record type, and deletion may be limited when a transaction or account check remains open.

Only staff assigned to the privacy or account task can access the request. We avoid sharing full wallet details in chat unless ownership is verified, and written requests are handled through restricted inbox access.

Yes. On mobile web, open Menu > Profile > Security to check active devices and recent access. If anything looks unfamiliar, contact live chat from 09:00 to 01:00 WIB before changing wallet settings.

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